Effective Date: June 4, 2020
1. Information Collected on the Bubbe’s Care Platform.
1.1. Information You Provide.
In order to utilize the services offered by Bubbe’s Care, you must register with Bubbe’s Care. All users who register with Bubbe’s Care are “Users. All information that you provide to us when registering, posting a job, posting a profile, communicating through the Bubbe’s Care Platform, discussing care options over the phone, utilizing our App or that you otherwise provide on the Bubbe’s Care Platform or by phone, email, postal mail or otherwise, may be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others.
When you sign up to use the Bubbe’s Care Platform, you will create a user profile and may be required to give us the following information (hereinafter, “Personal Information”):
Mobile Phone Number
Scan of driver’s license (includes full name, address, personal details, photo)
Auto insurance policy information
Credit Card Number, expiration date & security code and or information regarding your PayPal, Google Wallet or other digital payment accounts
If you choose to upload photos (other than that on a driver’s license) when registering for or using our services, these photos may be viewable by our Users and us. You may remove or update photos at any time by logging into your Bubbe’s Care account.
If you are a Client seeking care for someone other than yourself, you may also be required to provide some Personal Information about that individual for whom you warrant that you are an authorized representative.
We share certain information with our partners who help us by running background checks on Caregivers to help protect the Bubbe’s Care community. We may use report information we receive from background check service providers for the purposes of assessing whether to permit an individual to use the Bubbe’s Care Platform as a Caregiver and to comply with applicable law.
To keep your data secure, we do not store your social security number on our servers. When you add a credit card or payment method to your Bubbe’s Care account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
1.2. Information You Expressly Authorize Us to Collect.
We may from time to time request permission to collect certain information from or about you. For example, we may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Bubbe’s Care Platform). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer's instructions for further details.
1.3. Information Automatically Collected.
1.3.1. Usage Information. In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with the Bubbe’s Care Platform (“Usage Information”). Usage Information may include your browser, the URL that referred you to the Bubbe’s Care Platform, all of the areas within the App that you visit, the time of day, and other information. You agree that we may use this Usage Information for our purposes, including to improve, enhance or adjust our Services. In addition, we collect your internet protocol (“IP”) address or other unique identifier (“Device Identifier”) for your computer, mobile or other device (“ Device”) used to access our Services. We automatically assign a Device Identifier number to the device you use to access our Services, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat such information and an identifier as your Personal Information.
1.3.2. How Usage Information is Collected. Bubbe’s Care may use multiple methods to collect Usage Information including the technologies listed below. Bubbe’s Care may also use other methods and additional technologies in the future.
Web Beacons. Web Beacons are tiny graphics with a unique identifier (“1x1 GIFs” or “clear GIFs”), similar in function to Cookies, and are used to track the online movements of web users. We may include Web Beacons in web and mobile pages and messages. While Cookies are stored in your computer's hard drive, Web Beacons are embedded invisibly. We use Web Beacon technologies to tell what us content contained on our websites or in our Services is effective and this allows us to create and manage our content better. We also use Web Beacon technologies to count Users of our Services, how many of the e-mails we send were opened and how many particular articles or links on our pages were actually viewed. Web Beacons allow us to monitor how you and other Users navigate our Services. We do not tie the information gathered by web beacons to any customers’ Personal Information.
Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Services. They are temporarily downloaded onto your device from our web server (or from a third-party service provider) and are active only while you are connected to our Services. The code is deactivated and/or deleted after.
1.4. Information Collected Through Our App.
Our Services are primarily provided through our App on your Device. By signing up for and using our Services you agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other Services to you (if any) related to the App. We may associate your Usage Information on the App with Personal Information you provide and, if we do so, we will treat the combined information as Personal Information. If you use our App it may automatically collect and store some or all of the following information from your mobile Device (“Mobile Device Information”), including without limitation:
Your preferred language;
Your phone number or other Device Identifier assigned to your mobile device — such as the international mobile equipment identity or the mobile equipment identification number;
The IP address of your Device;
The manufacturer and model of your Device;
Your mobile operating system;
The type of mobile internet browsers you are using;
Information about how you interact with the App and any of our websites to which the Mobile Application links, such as how many times you use a specific part of the App over a given time period, the amount of time you spend using the App, how often you use the App, actions you take in the App, and how you engage with the App; and
Information to allow us to personalize the Services and content available through the App.
1.4.1. Geo-location Information. We also collect tracking and geo-location information as you use our Services, including, but not limited to geographic areas. We collect and use this information for many purposes, such as providing you with customer support, sending you promotions and offers, improving our Services, and for our other internal business purposes. Our Services may include features that allow you to share your information with other people (such as your family, friends or colleagues) if you choose. As a User of our Services, your Device will send your GPS coordinates to our servers at any time our App is on. If you are not using our Services, you may at any time stop our App from using your location by turning this feature off at the Mobile Device level.
1.4.2. Online Targeted Advertising. Targeted advertising (or behavioral advertising) uses information collected on an individual’s web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our website. For example, if you have shown a preference for gardening while visiting our website, you may be served an advertisement for gardening related websites when you visit a different website. Bubbe’s Care may disclose your Personal Information to targeting advertising services. The information collected about our Users by such services is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from us or through third party website publishers.
If you would like to opt out of targeted advertising from us that occurs when visiting our third party advertising publishers, please contact us at firstname.lastname@example.org or at our mailing address. Please note that this will opt you out of targeted ads from Bubbe’s Care and any other participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.
For behavioral advertising opt-outs to work on your Device, your browser must be set to accept Cookies. If you delete Cookies, buy a new Device, access our Services from a different Device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out because online behavioral advertising technology does not work when scripting is disabled. Please check your browser's security settings to validate whether scripting is active or disabled.
Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have Cookies on your browser and provides links to those companies.
1.4.3. Google Analytics. Bubbe’s Care may implement Google Analytics Display Advertising. Data that we may provide to Google Analytics may include your IP address and that data is used by Google Analytics to generate information about your usage of our service. Because Bubbe’s Care may use Google Analytics, your web browser automatically sends certain information to Google when you visit our site. To see how Google uses your information go to How Google uses data when you use our partners' sites or apps. In addition to NAI Opt-Out Page, Users can opt out of Google Analytics for Display Advertising using Google Analytics opt-out browser add-on or Google Analytics' currently available opt-outs for the web.
1.4. Children’s Information.
We do not knowingly collect information from children under 18, as the Bubbe’s Care Platform is not directed at Users under 18. If we discover that we have collected Personal Information from a person under 18, we will delete that information immediately. If you are a parent and believe that your child under the age of 18 has used the Bubbe’s Care Platform and provided personal identifiable information to us through the Bubbe’s Care Platform, please contact us at email@example.com or at our mailing address so we can delete that account and/or any personal information collected from them on the Bubbe’s Care Platform.
2. How We Use Information Collected.
In general, the information we collect is used (1) to improve our Services and enhance your experience with Bubbe’s Care, (2) to enable us to provide a safer community for all of our Users, and (3) to help us communicate with you. For example, we may use information collected from you to:
Register and service your account;
Verify that your information is valid and up-to-date;
Communicate with you about our Services, respond to your inquiries, provide the Services you request, and manage your account;
Provide you with information or Services or process transactions that you have requested or agreed to receive such as electronic newsletters, or special offers or promotional materials on behalf of third parties or us;
Improve our Services, customize your experience with our Services, or serve you content that is most relevant to you;
Enable you to participate in a variety of our Services’ features such as online or mobile entry sweepstakes, contests or other promotions;
Contact you with regard to your use of our Services and changes to our Services and/or our Services’ policies;
Make sure you have the correct App version for your Device;
Troubleshoot and address issues with the App and, as agreed to by you, marketing purposes;
Diagnose problems with our computer server and administer our website(s); and
Otherwise help protect the safety and integrity of the Bubbe’s Care Platform and its Users.
3. How We Share Information.
In addition to using the information collected by Bubbe’s Care for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using the Bubbe’s Care Platform, you agree to allow us to share the information you provide to us in the ways described below.
3.1. With Other Users
If you are a Client or a Caregiver, in order to increase your chances of finding a job or finding the care you need, we share with other Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Caregiver, your gender and your age. We may also share on your profile or job posting any company reviews you have posted on the Bubbe’s Care Platform and/or any connections you have with other Bubbe’s Care Users, including the nature of those connections. If you are a Caregiver, we may also disclose that you have had a background check performed in your profile as a User in addition to your response rate.
We may display personal testimonials of Users and other endorsements on the Bubbe’s Care Platform or in other marketing materials. These testimonials or endorsements may include information such as the User’s first name, first initial of last name, town and state. With a User’s consent, we may include their full name.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Users with whom we believe you have corresponded.
3.2. With Vendors/Service Providers.
We also share information with vendors with whom we have a contractual relationship and who perform services for Bubbe’s Care including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks, vendors who process or accept credit card payments, vendors who send SMS messages to Users’ mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written and audio messages you send through our online communication platforms. Any of your information shared with our vendors is limited to only the information needed by the vendor to carry out the services they are performing for you or for us.
3.3. As Required by Law or for Reasons of Safety.
3.4. With Third Parties.
Personal Information may also be collected and shared with third parties if there is content from the App that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public (including photos, posted reviews or comments), or information about you or your experience that you choose to share with others through features which may be provided on our Services.
Bubbe’s Care may compile and release Personal Information regarding you and your use of the Bubbe’s Care Platform on an anonymous basis as part of a customer profile or similar report or analysis.
3.5. Business Transactions.
3.6. User Generated Content and Public Information. Our Services may offer publicly accessible blogs, community forums or other ways for you to submit ideas, photographs, User profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”). We or authorized third parties may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to your User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide may be read, collected, and used by others who access it. We want you to think carefully before deciding what information you share, especially Personal Information, in your User Content.
To request removal of your User Content from our blogs, forums or otherwise, please contact us through firstname.lastname@example.org. We will make reasonable efforts to remove your User Content as requested, but in some cases, we may not be able to remove your User Content, in which case we will notify you if we are unable to do so.
4. Changing or Removing Your Information and Closing Your Account.
You are responsible for maintaining the accuracy of all information you submit to Bubbe’s Care. If your Personal Information changes, or if you no longer want our Services, you may correct, delete inaccuracies, or amend information by making the change on your account information page or by contacting us through email@example.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. You may also cancel or modify your communications that you have elected to receive from our Services by logging into your user account and changing your communication preferences or contacting us through firstname.lastname@example.org.. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through email@example.com.
If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Bubbe’s Care may also retain and use your information if necessary to provide Services to other Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send through the Bubbe’s Care Platform to other Users may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Bubbe’s Care disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Bubbe’s Care does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from the Bubbe’s Care Platform.
5. Our Security Precautions
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology. All Personal Information and Usage Information we collect is securely stored within our databases, and we use standard security practices such as SSL (Secure Socket Layers) for protecting any of your information that we retain and geo-location information.
Although we take appropriate measures to safeguard your information, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet or wireless communication. As a result, Bubbe’s Care cannot guarantee the security of any information you transmit to us, and you do so at your own risk. BUBBE’S CARE EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION AND FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE BUBBE’S CARE PLATFORM.
Your information may be transferred to and maintained on computer networks which may be located outside of the state, country, or other governmental jurisdiction in which you reside; and the privacy laws governing the country/jurisdiction of these computer networks may be less protective.
6. Links to and Plug-Ins from Other Websites or Media.
8. Contact Us
Or via Mail:
Bubbe’s Care LLC
PO Box 28113
Atlanta, Georgia 30358-0113