Privacy Policy

Bubbe’s Care LLC Privacy Policy

 

Effective Date: June 4, 2020

 

Your privacy matters to Bubbe’s Care, and the security of your information is extremely important to us. We want to explain in this document (“Privacy Policy”) how we collect, use, share and protect your personal information that we receive. Our Privacy Policy applies to any data received from any “online” service Bubbe’s Care may offer, such as web and mobile services, our App, and any other services offered on the Bubbe’s Care Platform (collectively, “Services”). The Privacy Policy applies whether you use the Bubbe’s Care Platform on a PC, mobile device or something else (collectively, “Device”). This Privacy Policy also applies to any data we receive from you “offline” through mailings, telephone, or in person. Our Privacy Policy also applies to your use of any interactive features or downloads that we own or control, that are available through the Bubbe’s Care Platform, or that may interact with the Bubbe’s Care Platform. Our Privacy Policy applies the same to all of our Users, whether they are a Client or Caregiver or someone who requests to use our the Bubbe’s Care Platform. This Privacy Policy is incorporated by reference into the Terms of Use. Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use. BY USING OUR SERVICES OR BY OTHERWISE PROVIDING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY.

 

This Privacy Policy does not apply to the practices of third parties that we do not own, control, manage or employ, including, but not limited to third parties that provide various services that may be purchased by Users through the Bubbe’s Care Platform or any other third party websites, services, or applications that you choose to access or use through the Bubbe’s Care Platform or that you choose to interact with as the result of using our Services or the services of third parties. Some examples of such third parties are provided throughout this Privacy Policy, but please note that the examples included herein are not meant to be an exhaustive list. For information about the privacy practices of such third parties, please consult with those third parties directly.

 

Please note that the use of the Bubbe’s Care Platform constitutes your acceptance of this Privacy Policy. If you do not agree with how we have determined to handle your information, please do not visit or use the Bubbe’s Care Platform. The Bubbe’s Care Platform is only intended for use in the United States of America (USA) and the personal information you provide us as a user will be stored in the USA.

 

 

1.         Information Collected on the Bubbe’s Care Platform.

 

            1.1. Information You Provide.

 

In order to utilize the services offered by Bubbe’s Care, you must register with Bubbe’s Care. All users who register with Bubbe’s Care are “Users. All information that you provide to us when registering, posting a job, posting a profile, communicating through the Bubbe’s Care Platform, discussing care options over the phone, utilizing our App or that you otherwise provide on the Bubbe’s Care Platform or by phone, email, postal mail or otherwise, may be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others.

 

When you sign up to use the Bubbe’s Care Platform, you will create a user profile and may be required to give us the following information (hereinafter, “Personal Information”):

 

  • Email

  • Password

  • Name

  • Mobile Phone Number

  • Zip Code

  • Vehicle information

  • Scan of driver’s license (includes full name, address, personal details, photo)

  • Auto insurance policy information

  • Credit Card Number, expiration date & security code and or information regarding your PayPal, Google Wallet or other digital payment accounts

  • If you choose to upload photos (other than that on a driver’s license) when registering for or using our services, these photos may be viewable by our Users and us. You may remove or update photos at any time by logging into your Bubbe’s Care account.

 

If you are a Client seeking care for someone other than yourself, you may also be required to provide some Personal Information about that individual for whom you warrant that you are an authorized representative.

 

We share certain information with our partners who help us by running background checks on Caregivers to help protect the Bubbe’s Care community. We may use report information we receive from background check service providers for the purposes of assessing whether to permit an individual to use the Bubbe’s Care Platform as a Caregiver and to comply with applicable law.

 

To keep your data secure, we do not store your social security number on our servers. When you add a credit card or payment method to your Bubbe’s Care account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

 

1.2. Information You Expressly Authorize Us to Collect.

 

We may from time to time request permission to collect certain information from or about you. For example, we may also request permission to access and store your location (e.g., your precise GPS-based functionality on the mobile devices used to access the Bubbe’s Care Platform). If you grant your permission, we will access and/or store such information unless you subsequently opt out by adjusting the settings in your mobile device. See your device manufacturer's instructions for further details.

 

1.3. Information Automatically Collected.

 

1.3.1. Usage Information. In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with the Bubbe’s Care Platform (“Usage Information”). Usage Information may include your browser, the URL that referred you to the Bubbe’s Care Platform, all of the areas within the App that you visit, the time of day, and other information. You agree that we may use this Usage Information for our purposes, including to improve, enhance or adjust our Services. In addition, we collect your internet protocol (“IP”) address or other unique identifier (“Device Identifier”) for your computer, mobile or other device (“ Device”) used to access our Services. We automatically assign a Device Identifier number to the device you use to access our Services, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat such information and an identifier as your Personal Information.

 

1.3.2. How Usage Information is Collected. Bubbe’s Care may use multiple methods to collect Usage Information including the technologies listed below. Bubbe’s Care may also use other methods and additional technologies in the future.

 

Cookies. A Cookie is a data file placed on a Device when it is used to access the Bubbe’s Care Platform. A Flash Cookie is a data file placed on a Device via the Adobe Flash plug-in that may be built into or downloaded by you to your Device. Cookies and Flash Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to web pages related to Bubbe’s Care.  Cookies work by assigning a number to the user that has no meaning outside of the assigning website. You may deny the use of Cookies if you do not want information to be collected through their use and Cookies can be disabled or controlled by setting a preference within your web browser or on your device. If you choose to disable Cookies or Flash Cookies on your Device, some features of our Services may not function properly or we may not be able to customize the delivery of information to you. We cannot control the use of Cookies (or the resulting information) by third parties, and third-party Cookies are not covered by our Privacy Policy.

 

Web Beacons. Web Beacons are tiny graphics with a unique identifier (“1x1 GIFs” or “clear GIFs”), similar in function to Cookies, and are used to track the online movements of web users. We may include Web Beacons in web and mobile pages and messages. While Cookies are stored in your computer's hard drive, Web Beacons are embedded invisibly. We use Web Beacon technologies to tell what us content contained on our websites or in our Services is effective and this allows us to create and manage our content better. We also use Web Beacon technologies to count Users of our Services, how many of the e-mails we send were opened and how many particular articles or links on our pages were actually viewed. Web Beacons allow us to monitor how you and other Users navigate our Services. We do not tie the information gathered by web beacons to any customers’ Personal Information.

 

Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Services. They are temporarily downloaded onto your device from our web server (or from a third-party service provider) and are active only while you are connected to our Services. The code is deactivated and/or deleted after.

 

1.4. Information Collected Through Our App. 

 

Our Services are primarily provided through our App on your Device. By signing up for and using our Services you agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other Services to you (if any) related to the App. We may associate your Usage Information on the App with Personal Information you provide and, if we do so, we will treat the combined information as Personal Information. If you use our App it may automatically collect and store some or all of the following information from your mobile Device (“Mobile Device Information”), including without limitation:

 

  • Your preferred language;

  • Your phone number or other Device Identifier assigned to your mobile device — such as the international mobile equipment identity or the mobile equipment identification number;

  • The IP address of your Device;

  • The manufacturer and model of your Device;

  • Your mobile operating system;

  • The type of mobile internet browsers you are using;

  • Your geo-location;

  • Information about how you interact with the App and any of our websites to which the Mobile Application links, such as how many times you use a specific part of the App over a given time period, the amount of time you spend using the App, how often you use the App, actions you take in the App, and how you engage with the App; and

  • Information to allow us to personalize the Services and content available through the App.

 

1.4.1. Geo-location Information. We also collect tracking and geo-location information as you use our Services, including, but not limited to geographic areas. We collect and use this information for many purposes, such as providing you with customer support, sending you promotions and offers, improving our Services, and for our other internal business purposes. Our Services may include features that allow you to share your information with other people (such as your family, friends or colleagues) if you choose. As a User of our Services, your Device will send your GPS coordinates to our servers at any time our App is on. If you are not using our Services, you may at any time stop our App from using your location by turning this feature off at the Mobile Device level.

 

1.4.2. Online Targeted Advertising. Targeted advertising (or behavioral advertising) uses information collected on an individual’s web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on websites other than our website. For example, if you have shown a preference for gardening while visiting our website, you may be served an advertisement for gardening related websites when you visit a different website. Bubbe’s Care may disclose your Personal Information to targeting advertising services. The information collected about our Users by such services   is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from us or through third party website publishers.

 

If you would like to opt out of targeted advertising from us that occurs when visiting our third party advertising publishers, please contact us at support@bubbescare.com or at our mailing address.  Please note that this will opt you out of targeted ads from Bubbe’s Care and any other participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.

 

For behavioral advertising opt-outs to work on your Device, your browser must be set to accept Cookies. If you delete Cookies, buy a new Device, access our Services from a different Device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out because online behavioral advertising technology does not work when scripting is disabled. Please check your browser's security settings to validate whether scripting is active or disabled.

 

Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have Cookies on your browser and provides links to those companies.

 

1.4.3. Google Analytics. Bubbe’s Care may implement Google Analytics Display Advertising. Data that we may provide to Google Analytics may include your IP address and that data is used by Google Analytics to generate information about your usage of our service. Because Bubbe’s Care may use Google Analytics, your web browser automatically sends certain information to Google when you visit our site. To see how Google uses your information go to How Google uses data when you use our partners' sites or apps. In addition to NAI Opt-Out Page, Users can opt out of Google Analytics for Display Advertising using Google Analytics opt-out browser add-on or Google Analytics' currently available opt-outs for the web.

 

1.4. Children’s Information.

 

We do not knowingly collect information from children under 18, as the Bubbe’s Care Platform is not directed at Users under 18. If we discover that we have collected Personal Information from a person under 18, we will delete that information immediately. If you are a parent and believe that your child under the age of 18 has used the Bubbe’s Care Platform and provided personal identifiable information to us through the Bubbe’s Care Platform, please contact us at support@bubbescare.com or at our mailing address so we can delete that account and/or any personal information collected from them on the Bubbe’s Care Platform.

 

2. How We Use Information Collected.

 

In general, the information we collect is used (1) to improve our Services and enhance your experience with Bubbe’s Care, (2) to enable us to provide a safer community for all of our Users, and (3) to help us communicate with you. For example, we may use information collected from you to:

 

  • Register and service your account;

  • Verify that your information is valid and up-to-date;

  • Communicate with you about our Services, respond to your inquiries, provide the Services you request, and manage your account;

  • Provide you with information or Services or process transactions that you have requested or agreed to receive such as electronic newsletters, or special offers or promotional materials on behalf of third parties or us;

  • Improve our Services, customize your experience with our Services, or serve you content that is most relevant to you;

  • Enable you to participate in a variety of our Services’ features such as online or mobile entry sweepstakes, contests or other promotions;

  • Contact you with regard to your use of our Services and changes to our Services and/or our Services’ policies;

  • Make sure you have the correct App version for your Device;

  • Troubleshoot and address issues with the App and, as agreed to by you, marketing purposes;

  • Diagnose problems with our computer server and administer our website(s); and

  • Otherwise help protect the safety and integrity of the Bubbe’s Care Platform and its Users.

 

We may aggregate and/or de-identify information collected by the Bubbe’s Care Platform or by other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

 

3.         How We Share Information.

 

In addition to using the information collected by Bubbe’s Care for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using the Bubbe’s Care Platform, you agree to allow us to share the information you provide to us in the ways described below.

 

3.1. With Other Users

 

If you are a Client or a Caregiver, in order to increase your chances of finding a job or finding the care you need, we share with other Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Caregiver, your gender and your age. We may also share on your profile or job posting any company reviews you have posted on the Bubbe’s Care Platform and/or any connections you have with other Bubbe’s Care Users, including the nature of those connections. If you are a Caregiver, we may also disclose that you have had a background check performed in your profile as a User in addition to your response rate.

 

We may display personal testimonials of Users and other endorsements on the Bubbe’s Care Platform or in other marketing materials. These testimonials or endorsements may include information such as the User’s first name, first initial of last name, town and state. With a User’s consent, we may include their full name.

 

If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Users with whom we believe you have corresponded.

 

3.2. With Vendors/Service Providers.

 

We also share information with vendors with whom we have a contractual relationship and who perform services for Bubbe’s Care including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background checks, vendors who process or accept credit card payments, vendors who send SMS messages to Users’ mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written and audio messages you send through our online communication platforms. Any of your information shared with our vendors is limited to only the information needed by the vendor to carry out the services they are performing for you or for us.

 

Although we do not share Personal Information with service providers who analyze, evaluate and provide us with information about the use of our Services and viewing of our content, these providers may set and access their own Cookies, Web Beacons and Embedded Scripts on your Device, and they may otherwise collect or have access to information about you, including your Personal Information. We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website is governed by our Privacy Policy.

 

3.3. As Required by Law or for Reasons of Safety.

 

We may disclose your information when we believe in good faith that such disclosure is appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the health or physical safety of any person, violations of this Privacy Policy or the Terms of Use, and/or to protect the rights and property of Bubbe’s Care, our employees, users, and the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations.

 

3.4. With Third Parties.

 

Personal Information may also be collected and shared with third parties if there is content from the App that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public (including  photos, posted reviews or comments), or information about you or your experience that you choose to share with others through features which may be provided on our Services.

 

We may share non-personally identifiable information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. We do not sell, share, rent or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or disclosed at the time you provide your information. We do not share your Personal Information with third parties for those third parties’ direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.

 

You may agree to have your Personal Information shared in connection with an opportunity to receive information and/or marketing offers directly from third parties. If you so agree, your Personal Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of any third party and you should carefully review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you no longer want to receive communication from any third party, you must contact that third party directly.

 

Bubbe’s Care may compile and release Personal Information regarding you and your use of the Bubbe’s Care Platform on an anonymous basis as part of a customer profile or similar report or analysis.

 

3.5. Business Transactions.

 

In the event we become a party to transact a merger, acquisition by another company, or sale of all or a portion of our assets, your information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of us or that acquirer’s affiliates may continue to process your information as set forth in this Privacy Policy.

 

3.6. User Generated Content and Public Information. Our Services may offer publicly accessible blogs, community forums or other ways for you to submit ideas, photographs, User profiles, writings, music, video, audio recordings, computer graphics, pictures, data, questions, comments, suggestions or other content, including Personal Information (collectively, “User Content”). We or authorized third parties may reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed). Others may have access to your User Content and may have the ability to share it with third parties across the Internet. You should be aware that any User Content you provide may be read, collected, and used by others who access it. We want you to think carefully before deciding what information you share, especially Personal Information, in your User Content.

 

Bubbe’s Care has no control over who will have access to the information that you choose to make public and has no control over whether they will respect your privacy or keep it secure. OUR PRIVACY POLICY DOES NOT APPLY TO ANY INFORMATION THAT YOU DISCLOSE PUBLICLY, SHARE WITH OTHERS OR OTHERWISE UPLOAD, WHETHER THROUGH OUR SERVICES OR OTHERWISE AND WE ARE NOT RESPONSIBLE FOR THE ACCURACY, USE OR MISUSE OF ANY PUBLICLY DISCLOSED CONTENT OR INFORMATION DISCLOSED OR RECEIVED THROUGH OUR SERVICES OR WEBSITES.

 

To request removal of your User Content from our blogs, forums or otherwise, please contact us through support@bubbescare.com. We will make reasonable efforts to remove your User Content as requested, but in some cases, we may not be able to remove your User Content, in which case we will notify you if we are unable to do so.

 

4.         Changing or Removing Your Information and Closing Your Account.

 

You are responsible for maintaining the accuracy of all information you submit to Bubbe’s Care. If your Personal Information changes, or if you no longer want our Services, you may correct, delete inaccuracies, or amend information by making the change on your account information page or by contacting us through support@bubbescare.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. You may also cancel or modify your communications that you have elected to receive from our Services by logging into your user account and changing your communication preferences or contacting us through support@bubbescare.com.. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through support@bubbescare.com.

 

If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Bubbe’s Care may also retain and use your information if necessary to provide Services to other Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send through the Bubbe’s Care Platform to other Users may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Bubbe’s Care disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Bubbe’s Care does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from the Bubbe’s Care Platform.

 

5.         Our Security Precautions

 

We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology. All Personal Information and Usage Information we collect is securely stored within our databases, and we use standard security practices such as SSL (Secure Socket Layers) for protecting any of your information that we retain and geo-location information.

 

Although we take appropriate measures to safeguard your information, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet or wireless communication. As a result, Bubbe’s Care cannot guarantee the security of any information you transmit to us, and you do so at your own risk. BUBBE’S CARE EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION AND FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE BUBBE’S CARE PLATFORM.

 

Your information may be transferred to and maintained on computer networks which may be located outside of the state, country, or other governmental jurisdiction in which you reside; and the privacy laws governing the country/jurisdiction of these computer networks may be less protective.

 

6.         Links to and Plug-Ins from Other Websites or Media.

 

This Privacy Policy applies solely to information collected by the Bubbe’s Care Platform.  Our Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile services are served to your browser. In addition, when you are using our Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. Clicking on a banner advertisement may take you away from our website(s) onto a different website that may then send their own Cookies to you, independently collect your data or solicit your Personal Information. We are not responsible for the privacy policies and practices of any third party and these third parties may not have their own published privacy policies. Please be aware when you leave the Bubbe’s Care Platform you should   review carefully the privacy statements of all third-party websites or applications before submitting any of your Personal Information to third parties.

 

7.         Changes to Our Privacy Policy.

 

Bubbe’s Care reserves the right to change this Privacy Policy and our Terms of Use at any time. Any changes will be effective immediately upon the posting or other notification of the revised Privacy Policy. If we make any material changes, we will notify you by an email sent to the email address specified in your account, or by notice through other means on the Bubbe’s Care Platform prior to the change becoming effective, or as required by applicable law. Please periodically review this page for the latest information on our Privacy Policy. Your use of the Bubbe’s Care Platform after such effective date will constitute acceptance by you of such changes.

 

8.         Contact Us

 

If you have any questions on our Privacy Policy please contact Bubbe’s Care via email at: support@bubbescare.com

 

Or via Mail:

Bubbe’s Care LLC

PO Box 28113

Atlanta, Georgia 30358-0113

Bubbe’s Care LLC

PO Box 28113

Atlanta, Georgia 30358-0113

 

support@bubbescare.com

404-625-7293

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