Frequently Asked Questions
Besides transportation, what services can a Bubbe's Caregiver provide?
Since all Bubbe's Caregivers are registered Nurse Aides (or certified nursing assistants), services are currently limited to transportation, companionship, and non-medical personal care (i.e. support with Activities of Daily Living). While you can call us or download our Client app for a list of pre-set services, feel free to add specific notes to your Appointment Request for other needs.
Are all Caregivers licensed and individually insured?
Yes! At this time, any Caregiver offering services on the Bubbe's Care platform is required to possess a Nurse Aide license registered with the state of Georgia. While we ensure each CNA license is currently active, we also confirm whether all our Caregivers carry their own professional liability (malpractice) insurance. Bubbe's Care, as a company, carries a commercial General Liability policy, which includes Hired and Non-Owned Auto (HNOA) insurance coverage.
How do I pay my Caregiver or Bubbe's Care?
While Caregivers set their own individual billing rate (average of $20/ hour), Bubbe's Care charges a 20% scheduling fee after a Caregiver accepts your Appointment Request. When this happens, we ask Clients to visit our Payment Portal and make a pre-payment for the estimated total cost (which includes mileage when the Caregiver operates her/ his own vehicle):
Bubbe's Care will hold these funds and then transfer them to your Caregiver after the appointment is complete. If the pre-payment does not include other expenses such as extra mileage and Caregiver time, Bubbe's Care will invoice the Client this additional amount. Please keep in mind Caregivers are independent contractors who are responsible for preparing and filing their own taxes.
What type of background check do Bubbe's Caregivers complete?
Bubbe's Care partners with Checkr, a national background check service provider. In order to offer services on our platform, Caregivers must complete a national/ state/ county criminal, Social Security Number, Sex Offender, and FACIS® Level 3 Healthcare Sanctions check. Caregivers are also required to perform a 10-panel drug screen in person at a local testing site.
Does Bubbe's Care also review driving records?
Because all Caregivers offer transportation services, our Operations team will access state records to confirm the status of the Caregiver's driver's license. Our team also verifies both the registration and insurance status of the Caregiver's vehicle.
What is your cancellation policy?
Before a Caregiver is approved to offer services on Bubbe's Care, she/ he is made aware of our "1 Strike" cancellation or no-show policy. If your Caregiver has to cancel an appointment, we ask that she/ he let you know as soon as possible (no later than 24 hours before the appointment time) so you can find a replacement. If the Caregiver cancels an appointment within 24 hours or does not show up for a scheduled appointment, please email/ call our Support team, and she/ he will be removed from our platform.
If Caregivers are independent contractors, wouldn't I save money hiring them outside the platform?
That's correct. Clients would avoid paying a 20% scheduling fee if they were to hire Caregivers "offline". However, Bubbe's Care guarantees Clients a level of accountability, scheduling support, and additional insurance coverage that would be hard to access independently. Plus, the same Caregiver may not have a regular schedule and always be available for a client's recurring needs. Bubbe's Care takes pride in the fact that we do not charge our Caregivers a commission fee, ensuring they keep 100% of their earnings as a member of our community.